Direct Support & Feedback

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Have a question, feedback, bug report, or feature request? Get in touch with us using the form below.

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Support Response Hours

We review support inquiries within 24 to 48 hours. For bug reports, providing reproducible steps or file formats helps us resolve issues faster.

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Common Support Questions

Are video files uploaded when using the editor?

No. All media decoding and AI transcription occur locally in your browser memory. Your files are never uploaded to any remote server.

How do I export my finished subtitle files?

Click the "Export" button in the header bar of the Subtitle Editor or AI Generator to download standalone .srt or .vtt files instantly.